Swertegaming FAQs

Find comprehensive answers to frequently asked questions about swertegaming registration, payments, game features, withdrawals, and responsible gaming. Our support team is available 24/7 for additional assistance.

Account & Registration

How do I register for a Swertegaming account?

Navigate to swertegaming.click, select "Register", provide a valid mobile number, create a secure password (8+ characters, mixed case, numbers), and optionally enter a referral code. Registration requires acceptance of Terms of Service and Privacy Policy. Your account activates immediately and you can begin playing demo games within seconds.

What is KYC verification and is it mandatory?

Know Your Customer (KYC) verification is a compliance requirement for all withdrawals. Post-registration, access "Account Settings → Verification" and submit government-issued ID (Philippine Passport, Driver's License, or UMID). Verification typically completes within 24-48 hours. Verified accounts unlock full withdrawal privileges and higher transaction limits.

Can I create multiple Swertegaming accounts?

No. Swertegaming platform policies prohibit multiple accounts per individual as per anti-fraud and AML regulations. Violation results in account termination and balance forfeiture. If you have existing accounts, contact support to consolidate them into a single account.

How do I reset my Swertegaming password?

Click "Forgot Password" on the login page. Verify your identity via SMS OTP sent to your registered mobile number. Create a new password meeting security requirements (8+ characters, mixed case, numbers). Change takes effect immediately with automatic login to your account.

Can I change my registered mobile number or email?

Yes, access "Account Settings → Contact Information" and initiate a change request. The process requires confirmation via current contact method, government ID resubmission, and support team approval (24-48 hours processing). Updated contact information applies immediately after approval.

Payments & Deposits

What payment methods does Swertegaming accept?

Swertegaming accepts: GCash, PayMaya, GrabPay (e-wallets), UnionBank, BDO, BPI (bank transfers), and USDT cryptocurrency. All methods comply with BSP-approved payment gateways and Philippine banking standards. Each method has identical minimum deposit (100 PHP) and processing times.

How long do deposits take to process?

E-wallet deposits (GCash, PayMaya, GrabPay) process instantly to 5 minutes during banking hours. Bank transfers complete within 1-2 business days. Cryptocurrency deposits (USDT) process after 10 blockchain confirmations (approximately 10-30 minutes). Deposits credited immediately to account after processing.

What is the minimum and maximum deposit amount?

Minimum deposit: 100 PHP across all payment methods. No maximum deposit limit for single transactions. If depositing large amounts exceeds daily bank limits, contact support for multi-transaction guidance or alternative payment routing.

Can third parties deposit funds into my account?

No. Swertegaming requires all deposits originate from verified payment accounts owned by the account holder. Third-party deposits violate AML protocols and result in account suspension. Verify payment method ownership during initial deposit to avoid complications.

Is there a deposit fee?

Swertegaming covers all deposit processing fees. No transaction fees charged to players for e-wallets, bank transfers, or cryptocurrency. Amounts shown on deposit form are exact amounts credited to your account with no hidden charges.

Withdrawals & Payouts

What are withdrawal limits and processing times?

Minimum withdrawal: 200 PHP. Standard accounts: 50,000 PHP per transaction. VIP Diamond tier: 200,000 PHP per transaction. Verified accounts: 15 minutes to 4 hours for e-wallets, 24-48 hours for bank transfers. First-time withdrawals require additional KYC review (up to 72 hours). Processing times exclude weekends and holidays.

Do I need to complete KYC verification to withdraw?

Yes, KYC verification is mandatory for all withdrawals. Submit government-issued ID via "Account Settings → Verification" to unlock withdrawal privileges. Verification typically completes within 24-48 hours. Unverified accounts can play and accumulate winnings but cannot process withdrawals.

What is the wagering requirement and how does it work?

Standard bonus wagering requirement: 1x bonus amount. Example: 1000 PHP bonus requires 1000 PHP total wagering before withdrawal eligibility. Game contribution rates vary: slots 100%, live casino 10-20%, sports 50% typical. Specific games may have 0% contribution (non-eligible for wagering). View complete wagering breakdown in your bonus terms.

How do I verify my payment method for withdrawal?

During first withdrawal attempt, Swertegaming verifies payment account ownership. GCash/PayMaya: phone number must match registered account. Bank transfers: account holder name must match Swertegaming account. Cryptocurrency: wallet address registered and matched. Contact support if verification issues arise.

Can I withdraw more than the daily limit?

Withdrawal limits are per-transaction, not daily. You can process multiple withdrawals up to your account tier limit. High-value withdrawals may trigger additional verification steps but can process within stated timeframes. Contact support for expedited processing of urgent withdrawal requests.

Games & Gameplay

Are demo versions of games available?

Yes, most slots and fishing games offer "Play for Fun" mode accessible without login. Demo versions use identical game mechanics and pay tables as real-money versions. Live dealer and sports betting require real-money accounts per regulatory standards. Demo games count toward no-cost familiarization with game features.

What does RTP (Return to Player) mean?

RTP is the percentage of all wagered money a game returns to players over extended play. Example: 96.5% RTP means games statistically return 96.5 PHP for every 100 PHP wagered. RTPs represent long-term player expectations and are certified quarterly by independent auditors. Higher RTP games offer better mathematical odds.

How are games tested for fairness?

All swertegaming games use GLI-19 certified Random Number Generation (RNG) algorithms. iTech Labs and BMM Testlabs conduct monthly independent audits verifying RNG integrity and published RTP figures. Audit reports are publicly available upon request. Platform undergoes quarterly penetration testing for security and fairness verification.

What happens if a game malfunctions during play?

Per standard terms: "Malfunction voids all pays and plays." Affected bets are refunded to player balance. Swertegaming maintains game logs for 90 days for dispute resolution and investigation. If malfunction occurs, report immediately via support with game name, time, and bet amount. Support team investigates within 24 hours.

Can I set bet limits on games?

Yes, access "Account Settings → Responsible Gaming" to set deposit limits, session time alerts, and betting loss thresholds. Certain games allow adjustable bet amounts with minimum/maximum per spin or hand. Fishing games feature adjustable cannon multipliers (1x-20x) with displayed cost-per-shot metrics.

Mobile Apps

How do I download the Swertegaming app?

Android: Download APK directly from swertegaming.click domain (enable "Unknown Sources" in device settings). iOS: Add progressive web app via Safari share menu → "Add to Home Screen" for full functionality. Both versions provide identical platform features with optimized touch controls.

Are there differences between the app and web version?

No, swertegaming web and mobile app are feature-identical. App provides faster load times, offline game catalog browsing, and native push notifications. Account balances synchronize automatically across all access points (desktop, mobile web, app) within seconds.

Why is my app lagging or disconnecting?

Ensure stable internet connection (minimum 3 Mbps recommended). Clear browser cache or app data. Switch between Wi-Fi and mobile data. Restart the app or device. Update to latest app version from swertegaming.click. Contact support if issues persist for technical investigation and troubleshooting.

How often should I update the Swertegaming app?

Updates occur monthly with security patches, new games, and feature improvements. Enable automatic updates in device app store settings. Critical security updates should be installed immediately. Check notification center for update alerts with release notes and new features.

Responsible Gaming

What self-exclusion options are available?

Swertegaming offers three self-exclusion durations: 24-hour cooling-off (pause play briefly), 1-6 month temporary self-exclusion (scheduled break), or permanent account closure (irreversible). Access options in "Account Settings → Responsible Gaming" or contact support directly.

Can I set deposit limits?

Yes, configure daily, weekly, or monthly deposit spending caps in responsible gaming settings. Automatic alerts notify you when approaching limits. Limits take effect immediately and reset on configured schedule. Optional betting loss limits trigger automatic account restriction when thresholds reached.

Where can I find help for gambling problems?

Swertegaming provides direct links to PAGCOR problem gambling hotline (1-800-GAMCARE), counseling services, and evidence-based gambling disorder resources. Access resources anytime from "Account Settings → Responsible Gaming". Platform AI monitoring flags unusual betting patterns and offers intervention proactively.

Does Swertegaming use AI to monitor problem gambling?

Yes, proprietary algorithms flag unusual betting patterns (rapid bet escalation, extended sessions without breaks). Players with flagged accounts receive automated notifications with intervention resources and optional counseling service referrals. Monitoring is transparent and always in player's best interest.